Client Frequently Asked Questions (FAQ's) ...

This page provides compact, easy-to-understand solutions to the most common queries our clients direct us. If you are unable to find the a solution within your client documentation (online copies of most of our documentation can be found here), then please quickly check this page before contacting client support for help - it may be that someone has asked us before!

For your easy reference, these topics have been organised into a number of subcategories, and then listed by popularity. Use the links below to move to your preferred list of topics*:

	Using your account successfully ...
	Using this web site ...
	Web development topics
	Domain name topics
	Miscellaneous questions

Below can be found our full listing of Client FAQ's - click any of the questions to quickly move down to the appropriate response. If you can think of something we have forgotten to include, please let us know here.

	Using your account successfully ...
Miscellaneous Question   Miscellaneous Question
	Using this website ...
Miscellaneous Question   Miscellaneous Question
	Web development topics ...
Miscellaneous Question   Miscellaneous Question
	Domain name topics ...
What is a domain name?   How do I register a new domain name?   How do I transfer a domain name to Ilisys?   Can I use more than one domain name for the same website?   What are the special rules governing .au domains?   What are the special rules governing .com.au domains?   What are the special rules governing .org.au domains?   What are the special rules governing .net.au domains?   What are the special rules governing .asn.au domains?   What are the special rules governing .id.au domains?

 Using your account successfully ...
Miscellaneous question?

 Using this website ...
Miscellaneous question?

 Web development topics ...
Miscellaneous question?

 Domain name topics ...
What is a domain name?

A domain name is the unique name that identifies your organization on the Internet. Domain names always have 2 or more parts, separated by dots, from the most specific (on the left) to the more general (on the right). For example, in the domain name "www.whigwham.com" the "com" part of the domain name is the domain name's 'domain space' and reflects the purpose of the organization or entity. The "whigwham" part of the domain name defines the organization itself. The "www" part is the name of the server that handles Internet requests.

How do I register a new domain name?

Around 30 million domain names have already been registered, but there's plenty of room for more. The first thing to decide is which 'domain space' you would like to register your organisation under. You can then start using the search box at the top right of our web pages to find a name you're happy with.

As a guide, this table lists the common domain spaces, and their intended purposes:

How do I transfer a domain name to WhigWham?

If you have already registered a domain name and its registration is current, it's easy to transfer it to us and use it with one of our hosting packages. The process of transferring a domain is called re-delegation. Re-delegation. involves modifying the domain name servers (DNS) your domain name points to and then waiting 24 to 36 hours while the change propagates through international DNS.

If you wish to manage the re-delegation. of your domain, you need to log in to your domain's registrar and modify the DNS to point to the our name servers (contact us for instructions).

If you would prefer Ilisys to manage re-delegation., you will need to provide us with either a registry key or a username and password - different registrars protect your domain name in different ways.
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Can I use more than one domain name for the same website?

In many ways, it is an advantage to have more than one domain name directing traffic to your web site. Among other things, multiple domain names enable you to provide a different address to users from different countries or for particular products you sell - generally increasing your 'surface area' on the internet. Note: Each domain that we manage needs to be linked to a hosting package.

What are the special rules governing all .au domains?

	.au domains are available on a first-come first-served basis. That is, it is not possible to pre-register or otherwise reserve a domain name.
	Domain name licences may only be allocated to a registrant who is Australian.
	Domain names may only be licensed for a period of 2 years (no more and no less).
	A list of reserved domain names that may not be registered in the .au space is available here (~260kb).
	.au names must:      - be at least two characters long.      - only contain letters (a-z), numbers (0-9) and hyphens.      - start and end with a number or a letter, not a hyphen.      - not contain hyphens in the third and fourth position.

What are the special rules governing .com.au domains?

Registrants must be:      - an Australian registered company; or      - trading under a registered business name in any Australian State or Territory; or      - an Australian partnership or sole trader;      - a foreign company licensed to trade in Australia; or      - an owner of an Australian Registered Trade Mark; or      - an applicant for an Australian Registered Trade Mark(1); or      - an association incorporated in any Australian State or Territory; or      - an Australian commercial statutory body.

.com.au domain names must:      - exactly match (or be an acronym or abbreviation of) the registrant's company, business, trading, association, statutory body name or the words comprising the registrant's Australian Registered Trade Mark or application for an Australian Registered Trade Mark; or      - be otherwise closely and substantially connected to the registrant, because the domain name refers to:                - a product that the registrant manufactures or sells; or                - a service that the registrant provides; or                - an event that the registrant organises or sponsors; or                - an activity that the registrant facilitates, teaches or trains; or                - a venue that the registrant operates; or                - a profession that the registrant's employees practise.

What are the special rules governing .org.au domains?

Registrants must be:      - a charity operating in Australia, as defined in the registrant's constitution or other documents of incorporation; or      - a non-profit organisation operating in Australia, as defined in the registrant's constitution or other documents of incorporation.

.org.au domain names must:      - exactly match (or be an acronym or abbreviation of) the registrant's charity or non-profit organisation; or      - be otherwise closely and substantially connected to the registrant, because the domain name refers to:                - a service that the registrant provides; or                - a program that the registrant administers; or                - an event that the registrant organises or sponsors; or                - an activity that the registrant facilitates, teaches or trains; or                - a venue that the registrant operates; or                - a profession that the registrant's employees practise.

What are the special rules governing .net.au domains?

Registrants must be:      - an Australian registered company; or      - trading under a registered business name in any Australian State or Territory; or      - an Australian partnership or sole trader; or      - a foreign company licensed to trade in Australia; or      - an owner of an Australian Registered Trade Mark; or      - an Applicant for an Australian Registered Trade Mark; or      - an association incorporated in any Australian State or Territory; or      - an Australian commercial statutory body.

.net.au domain names must:      - exactly match (or be an acronym or abbreviation of) the registrant's company, business, trading, association, statutory body name or the words comprising the registrant's Australian Registered Trade Mark or application for an Australian Registered Trade Mark; or      - be otherwise closely and substantially connected to the registrant, because the domain name refers to:                - a product that the registrant manufactures or sells; or                - a service that the registrant provides; or                - an event that the registrant organises or sponsors; or                - an activity that the registrant facilitates, teaches or trains; or                - a venue that the registrant operates; or                - a profession that the registrant's employees practise.

What are the special rules governing .asn.au domains?

Registrants must be:      - an association incorporated in any Australian State or Territory; or      - a political party registered with the Australian Electoral Commission; or      - a trade union or other organisation registered under the Workplace Relations Act 1996; or      - a sporting or special interest club operating in Australia.

.asn.au domain names must:      - exactly match (or be an acronym or abbreviation of) the registrant's association, political party, trade union, other industry body or club; or      - be otherwise closely and substantially connected to the registrant, because the domain name refers to:                - a service that the registrant provides; or                - a program that the registrant administers; or                - an event that the registrant organises or sponsors; or                - an activity that the registrant facilitates, teaches or trains; or                - a venue that the registrant operates; or                - a profession that the registrant's employees practise.

What are the special rules governing .id.au domains?

	Registrants must be:      - an Australian citizen; or      - an Australian resident.
	.id.au domain names must:      - exactly match (or be an acronym or abbreviation of) the registrant's personal name; or      - be otherwise closely and substantially connected to the registrant, because the domain name:                - is derived from one or more words of the registrant's personal name; or                - includes one or more words of the registrant's personal name.

It is important that new clients carefully read any documents specifically provided to them by us - not all the material available on this page may be relevant to you! However, if you continue to have difficulties after reviewing our documentation and our Client FAQ'S', please contact Client Support by email (preferred), or telephone Jeff or Matt directly using the contact numbers below from 9am to 9pm Australian Eastern Standard Time only:

We encourage the submission of constructive criticisms and/or compliments. Also, if you can think of any other resources you would like included within this section let us know and we will consider it next update ...